NELVAYA / Help
Questions
and answers.
Information about the NELVAYA collection, brewing, storage, availability and partnering with the brand.
Good to know
Clear answers.
A better ritual.
Tea changes with temperature, time and the proportion of leaves to water. Use the guidance below as your best starting point, then adjust the infusion to your own taste.
The Collection
Which teas make up the first collection?
The Signature Collection includes: Classic Earl Grey, Ginger & Orange, Mango & Orange, Japanese Cherry and Raspberry & Linden.
What size are the packs?
Every composition in the Signature Collection is available in a 100 g pack — a format suited to everyday brewing and discovering the tea’s full character.
Are NELVAYA teas loose leaf?
Yes. The first collection is offered as loose-leaf tea, allowing you to tailor the quantity of leaves to the vessel and the desired intensity of the infusion.
Where can I find the full list of ingredients?
Each product page presents the tea type, tasting profile, pack size and recommended brewing method. The full list of ingredients and allergen information is provided on the pack label. If you would like to confirm any details before ordering, please use our contact form.
Brewing
and freshness
How should I brew NELVAYA black teas?
For Classic Earl Grey, begin with water at approximately 95°C and an infusion of 3–4 minutes. Ginger & Orange usually needs 4–5 minutes. A longer infusion can increase astringency, so adjust intensity with the quantity of tea instead.
How should I brew the green and white tea compositions?
For Mango & Orange and Japanese Cherry, begin with water at approximately 80°C and infuse for 2–3 minutes. Boiling water may overwhelm the more delicate notes and increase bitterness.
How should I prepare Raspberry & Linden?
Pour water at approximately 95°C over the fruit and herbal infusion and leave for 6–8 minutes. The longer infusion reveals a fuller expression of raspberry and linden blossom.
Do all the compositions contain caffeine?
Herbaty czarne, zielone i białe naturalnie zawierają kofeinę. Raspberry & Linden jest naparem owocowo-ziołowym bez liści krzewu herbacianego. Ilość kofeiny w filiżance zależy od rodzaju suszu, użytej proporcji, temperatury wody i czasu parzenia.
Can the leaves be infused again?
Some green and white tea leaves respond well to a second, usually slightly longer infusion. With flavoured compositions, the second cup will be gentler. Judge the leaves primarily by their freshness and flavour, and do not leave a long interval before infusing them again.
How should tea be stored?
Keep it in a tightly sealed pack, in a dry, shaded place, away from heat and strongly scented products. Tea readily absorbs moisture and surrounding aromas.
Orders
& Partnerships
How can I check product availability?
The current price and availability status are shown on each tea’s product page. Products available for purchase can be added directly to your basket.
How do I choose the right composition?
Zacznij od profilu sensorycznego i rodzaju bazy. Classic Earl Grey oraz Ginger & Orange mają głębię czarnej herbaty, Mango & Orange jest jaśniejsze i bardziej owocowe, Japanese Cherry subtelne i kwiatowe, a Raspberry & Linden miękkie i bez liści herbaty.
Does NELVAYA work with retailers, hotels and restaurants?
Yes. We work with physical and online retailers, hotels, restaurants, cafés and companies seeking elegant gifts. You will find details and the enquiry form under Trade & Partnerships.
How can I contact NELVAYA?
The easiest way is to use the form on our Contact page. You may also call us on +48 508 759 469 or +48 518 626 066.
Discover the collection
Find your flavour profile.
Five compositions, five distinct moods — from bergamot and black tea to raspberry, linden blossom and the subtle character of white tea leaves.
English (UK) 